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Artisan Ally: Kickstarter Project and its Rewards

Helena Kaufman

by Helena Kaufman

Time to Ship Out

Post Office

Photo credit usps.com

You’ve reached your goal!  You’ve ‘shipped’ personally by getting the project done. Now time for the conventional shipping that sends out the rewards promised to backers who supported your potential.

Kickstarter has some tips on the reward fulfillment phase to help get out your final product to funders:

  • Be organized. It reduces overwhelm.
  • Have fun! It may even make it all simpler and easier, and less stressful.
  • Get backer information. In the all or nothing funding model, you request information needed to deliver rewards only after project funding is complete. Kickstarter has its own survey tool where you design forms for the information you need. It notifies backers by email and their responses are entered automatically, ready for use in your Backer Report.
  • Plan ahead –Take shipping costs into account when you budget at the start of your project. They are often underestimated. Factor in how you’ll ship rewards, their weight and both local and global shipping costs. Transportation, packaging costs as well as fees and time to deal with customs forms all cost. Kickstarter suggests you research at USPS guidelineschecklists, and bulk mail info, and then other options to help you select the best mode for you.
  • Continue to Communicate! Engage and inform all the way through your fulfillment process. Your photos of packaging up rewards, your post office dramas and the fun and foibles from stamp licking to send off are all of interest to your backers.

Do share the photos and videos people love to see and make it a celebratory party for all involved.

You’ll ask your backers to communicate at least one more time—to tell you when their reward arrives. This is the last moment of your hard won first phase of your project. Enjoy it and hopefully you’ve planted the seeds for your growth and your backers telling friends, who’ll tell friends… and extend their experience in your success.

Be creative,

Be in touch,

Helena


Helena Kaufman is a writer and communications trainer. In 1982, success at promoting, marketing and writing about 200 artisans launched Helena as an event publicist. The designers who sold at the Annual Manitoba Christmas Craft Sale exhibited original functional and decorative pieces in fibre, pottery, metal, oil, paper, wood, distinctive wearable art and more. Helena worked to raise their profile, bring media attention and increase their sales. She now shares some of that savvy in the Artisan Ally series. Helena’s writing and communications site can be found here.


This article sponsored by

Sovereigns and Saints


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Artisan Ally: Kickstarter Project Funding and Successful Communication

Helena Kaufman

by Helena Kaufman

Communicate to Propel Project Success

Launching your Project

Launching your Kickstarter Project

You’ve chosen to create something that matters. While you may have followed Kickstarter’s well designed and guided model, it and some of the new demands in marketing may be a bit out of the “business as usual” mode most of us were raised in.

This means that some people experience ‘fear of shipping’.  In this instance we’ll use shipping as used by Seth Godin, a marketing pioneer known for bolstering creative types who are carving out new models. To succeed you must actually get your product or message out there.  Communication is one of those critical and ongoing requirements.

Barriers to getting the word out well might include fear, project fatigue, hesitancy to promote yourself or simply lack of know-how.  These can delay or avoid communicating about your project and its various interesting and essential components. Each stage has a ‘shipping’ situation that must be met to make it real and to help it meet with success.

Ship Shape and Ready to Communicate

Let’s simply reframe this pressure and call it sharing. Kickstarter has some suggestions to ship out information and ensure your success at this more than mid-way time in your project:

Project updates – share progress, post media, and thank your backers. Posting a project update automatically sends an email to all your backers with that update.

Maintain momentum- inform and inspire project supporters for the duration of your fundraising period. Sharing fun followups helps spread the word while your contribution time clock ticks.

Say Thanks Inclusively – A meaningful thank you to all the people that helped make your fully funded project possible is accomplished by sharing your process.

Boost communication success by sharing:

  • photos
  • progress such as finding artists, supply sources
  • personal experiences of the process
  • decisions, feelings about meeting goals, challenges and even asking for feedback
  • celebrations such as reviews, press, and photos from your project out in the world-being read, played or viewed.

Keeping backers informed and engaged is essential to Kickstarter and other outreach models.

Unfold your story, rather than simply posting pledge requests—bring it to life for your backers. You may find communicating with your backers to be the most rewarding parts of the process for you. Try it. Everyone will like it.

Be creative,

Be in touch,

Helena


Helena Kaufman is a writer and communications trainer. In 1982, success at promoting, marketing and writing about 200 artisans launched Helena as an event publicist. The designers who sold at the Annual Manitoba Christmas Craft Sale exhibited original functional and decorative pieces in fibre, pottery, metal, oil, paper, wood, distinctive wearable art and more. Helena worked to raise their profile, bring media attention and increase their sales. She now shares some of that savvy in the Artisan Ally series. Helena’s writing and communications site can be found here.


This article sponsored by

Sovereigns and Saints


Bookmark and Share

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